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Transform guest interactions into lasting relationships with our Cloud Premier solution, designed specifically to enhance CRM and loyalty programs. Leverage our powerful Central Data Management (CDM) system to gather deep insights, personalize experiences, and drive guest satisfaction to new heights.
Our 360° Central Data Management solution is designed to be as flexible as possible, allowing it to grow and adapt to your changing business needs. It includes all the features of our Data Laundry solution, as well as the additional solutions listed below. The cloud-based architecture of our cloud CRM also allows for seamless interaction with other hotel systems through our API, thereby enhancing operational control.
Maximize the impact of your CRM-focused marketing efforts by streamlining and automating them, ensuring that your campaigns are measurable and tailored to the individual. Manage different CRM channels and guest communications with communication rules to prevent over-communication and ensure optimal efficiency. The Campaign Management system ensures the delivery of the correct CRM information to the appropriate individuals at the optimal time.
Earn your stripes as a CRM professional with our straightforward program! Artificial intelligence and machine learning processes consolidate CRM data from multiple touchpoints, enabling highly personalized services and enhanced sales and marketing operations. The Profile Engine, a pivotal CRM component, allows you to effortlessly understand your guests' desires, interests, and preferences.
Maximize the potential of your CRM-focused direct booking strategy with the integrated Voucher System. Integrated into CRM-driven marketing campaigns, it ensures controlled and effective cross- and upselling, thus optimising sales opportunities. Prevent CRM misuse while generating additional turnover.
Enhance your website with Website Connect, transforming it into a CRM-centric direct booking engine. Bridge the gap between your website and your customer relationship management (CRM) system by offering real-time linking and personalized CRM content.
Maximize customer acquisition with a flexible form builder and integrations with TripAdvisor, Google Places, and more. The Profile Engine generates customer preferences, thereby optimizing the management and analysis of complaints and improving the quality of service.
Upgrade your printouts with Smart Lists, customizable, interactive lists that are updated in real-time. From CRM-centric breakfast checklists to VIP tracking, ensure comprehensive organization with customizable CRM filters and widgets.
In the majority of hotels, Wi-Fi is viewed as a cost center, a service provided to guests without any revenue potential. However, with this innovative approach, you can transform your Wi-Fi infrastructure into a lucrative profit center.
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